Last Updated: 18/02/2025
At Bianca Australia, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a refund option under certain conditions.
1. Eligibility for Refunds
You may request a refund if your item:
✔️ Does not match the description or has a manufacturing defect.
✔️ Was damaged during delivery.
✔️ Was not delivered within a reasonable timeframe.
✔️ Does not fit (exchange or refund available depending on stock).
Items must be:
- Returned in their original condition, unworn, unwashed, and with all tags attached.
- Sent back within 14 days of receiving the order.
- Accompanied by proof of purchase (order number, confirmation email).
2. Items Not Eligible for Refunds
❌ Gift cards.
❌ Sale items (unless faulty).
❌ Items damaged due to misuse or improper handling.
❌ Late returns (beyond 14 days).
3. Refund Process
1️⃣ Submit a request – Contact our customer service at [your contact email] with your order number and reason for return.
2️⃣ Approval – Our team will review your request and provide return instructions.
3️⃣ Return the item – Ship the item to the provided address. Return shipping costs are the customer’s responsibility unless the issue was caused by us.
4️⃣ Processing the refund – Once the item is received and inspected, we will process your refund within 7 to 10 business days via the original payment method.
4. Exchanges
If you would like to exchange an item for a different size or color, please contact us at [your contact email]. Exchanges are subject to stock availability.
5. Contact Us
📧 Email: contact@bianca-australia.com
We are committed to making your shopping experience as smooth as possible. If you have any questions, feel free to reach out to us!