1. Where do you ship, and what are the delivery times?
We ship across Australia and internationally. Delivery times vary depending on your location:
- Australia: 7 to 15 business days
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International: 10 to 20 business days
You will receive a tracking link as soon as your order is shipped.
2. What are the shipping costs?
Shipping costs are calculated at checkout based on your location. We offer free shipping within Australia for orders over a certain amount (indicated on our website).
3. How can I track my order?
Once your order has been shipped, you will receive an email with a tracking number. You can track your package directly on our website or via the courier’s tracking system.
4. What payment methods do you accept?
We accept Visa, Mastercard, Amex, PayPal, Afterpay, and other secure payment options.
5. Can I return or exchange an item?
Yes, we accept returns within 14 days of receiving your order, provided the item is unworn, unwashed, and with its original tags. Exchanges are possible depending on stock availability. Please check our return policy on our website for more details.
6. How can I contact customer service?
Our team is available via email or through the contact form on our website. We aim to respond within 24 to 48 hours.
7. How do I choose the right size?
Each product has a size guide in its description. If you're between sizes, we recommend sizing up for extra comfort.
8. Are your clothes high quality?
Yes! We carefully select premium materials to provide stylish, durable, and comfortable clothing. Your satisfaction is our top priority.
9. Can I modify or cancel my order after purchasing?
If your order hasn’t been shipped yet, you can contact us for modifications or cancellations. Once shipped, we can no longer make changes.
10. Do you offer promotions?
Yes, we regularly have special offers and discounts on selected collections. Sign up for our newsletter to stay updated!
👉 Have another question? Feel free to contact us—we’d love to help! 😊