Last Updated: 18/02/2025
At Bianca Australia, we highly value your privacy and the protection of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your data when you use our website and services.
1. Collection of Personal Information
When you place an order or interact with our website, we may collect the following information:
- Personal Information: Name, email address, phone number, shipping and billing addresses.
- Payment Information: Credit card details or other secure payment methods. We do not store these details directly; they are processed through our secure payment providers.
- Browsing Information: IP address, browser type, pages visited, time spent on the website, and other analytical data.
- Communication Data: Information from emails, live chat, or social media interactions with our customer support team.
2. Use of Information
We use your personal data to:
- Process and deliver your orders.
- Manage your account and provide efficient customer service.
- Enhance your shopping experience on our website.
- Send you promotions, special offers, or updates (with your consent).
- Maintain the security of our website and prevent fraud.
3. Sharing of Information
We do not sell or rent your personal information. However, we may share some data with trusted third parties to provide our services:
- Payment providers (Stripe, PayPal, etc.) to process transactions securely.
- Shipping carriers (Australia Post, DHL, etc.) to deliver your orders.
- Analytics and marketing tools (Google Analytics, Facebook Ads) to improve our website and advertising efforts.
All third-party service providers are required to keep your data confidential and secure.
4. Data Security
We implement advanced security measures to protect your personal data from unauthorized access, loss, or disclosure. However, no online data transmission is entirely secure. You are responsible for maintaining the confidentiality of your account and password.
5. Your Rights and Choices
As an Australian resident, you have the right to:
- Access your personal information and request a copy of the data we hold.
- Correct your details if they are inaccurate or incomplete.
- Request deletion of your data under certain circumstances unless we are required to retain it for legal reasons.
- Opt-out of marketing communications by unsubscribing via the link in our emails.
To exercise your rights, contact us at contact@bianca-australia.com
6. Cookies and Tracking Technologies
We use cookies to improve your browsing experience, analyze website traffic, and serve personalized advertisements. You can adjust your cookie preferences in your browser settings.
7. Changes to This Policy
We may update this Privacy Policy at any time to reflect legal changes or improvements to our services. Any modifications will be posted on this page with the updated date.
8. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
📧 Email: contact@bianca-australia.com