1. Purpose

These TCS define the rights and obligations between Bianca Australia and any customer making a purchase on our website. They apply to all online product sales.

2. Products & Availability

We strive to provide accurate product descriptions. However, slight variations in colour or design may occur depending on your screen settings.

• All products are subject to stock availability.
• In case of an out-of-stock item, we will contact you to offer a solution (exchange, refund, or extended delivery time).

3. Pricing & Payment

• All prices are displayed in Australian Dollars (AUD) and include Goods and Services Tax (GST) where applicable.
• Payments are securely processed through our payment providers (Stripe, PayPal, etc.).
• We reserve the right to modify our prices at any time, but the price applied will be the one in effect at the time of your order.

4. Ordering & Confirmation

An order is considered confirmed after:

1. The product has been added to the cart and payment has been validated.
2. A confirmation email has been sent from us.

If you do not receive this email, please check your spam folder or contact us at contact@bianca-australia.com

5. Shipping & Delivery

• Orders are shipped within 2 to 3 business days.
• Estimated delivery time is between 8 to 15 business days, depending on your location.
• A shipping confirmation with a tracking number will be sent via email.

Delays due to customs, weather conditions, or other factors beyond our control do not qualify for a refund.

6. Returns & Refunds

You have 14 days after receiving your order to return an item if you are not satisfied.

• Items must be unworn, unwashed, and with original tags attached.
• Return shipping costs are the customer’s responsibility unless the return is due to our error.
• Once we receive and inspect the item, we will process the refund within 7 to 10 business days.

To request a return, please contact us at contact@bianca-australia.com

7. Warranty & Liability

• We guarantee that our products match their descriptions.
• We are not responsible for damage caused by improper use of the product.
• If a product is found to be faulty, an exchange or refund will be offered.

8. Intellectual Property

All content on the Bianca Australia website (images, text, logos, design) is protected by copyright. Any reproduction or use without authorization is strictly prohibited.

9. Privacy & Data Protection

We collect your data in compliance with the Privacy Act 1988 (Cth) and Australian Privacy Principles (APPs).
Your information is used solely to process your orders and improve your experience. Please refer to our Privacy Policy for more details.

10. Governing Law & Dispute Resolution

These TCS are governed by Australian law.
In case of a dispute, we encourage an amicable resolution. If no agreement is reached, Australian courts will have jurisdiction.

11. Contact Us

📧 Email: contact@bianca-australia.com

Thank you for choosing Bianca Australia!